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QA Support

CX

Description

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as an QA Support.

Responsibilities

  • Proactively monitor the ticket queue to identify and resolve potential technical issues quickly.
  • Provide in-depth troubleshooting and diagnostics, including reading and analysing game logs and databases, reviewing crash reports, and identifying software or hardware issues.
  • Work closely with the QA teams to track, monitor, and resolve problems, ensuring an optimal and consistent player experience.
  • Respond to and resolve technical support inquiries from users through emails.
  • Maintain and update relevant teams regarding new and ongoing issues, their resolutions and all available information ensuring everyone is kept up to date.
  • Create organised processes and provide technical reports for management.
  • Collaborate closely with the QA, Support, and R&D teams.

Requirements

  • 3+ years experience in QA role within the gaming industry or a related field.
  • Experience in Tier 2/3 Technical Support role - an advantage.
  • Experience with system log analysis (Kibana/BigQuery), SQL and JIRA.
  • Strong analytical and problem-solving skills, with the ability to understand flows and provide creative troubleshooting solutions for complex issues.
  • Excellent written and verbal communication skills (English), with the ability to explain technical information clearly and concisely.
  • Ability to manage multiple cases simultaneously and prioritize tasks effectively.
  • A self-motivated team player who excels at multitasking and is able to learn independently.